Our Quality and Service Promise to You

Since 2010, The Soccer Factory has been providing team uniform solutions in the soccer industry. All awhile maintaining an A+ rating with the BBB. Now we have added our talents to the custom jersey industry with Gear Team Apparel. We are passionate designers and players that know what the customer wants. Give our state of the art designer a try and see for yourself.

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.

All our products are custom made for you and you only. We do not take back any returns. If we find that a mistake was made on our end. We will gladly redo your order and take back the incorrect product at our expense. We take multiple steps in making sure our process is awesome in every way. See the following list of actions we take to make sure your order is absolutely perfect!

Design:
You are the designer and we will not make any changes to your order. You are solely responsible for all content within your design.

Colors:
We also can not guarantee color matching due to the visual image that comes up on your device. Different devices show different color shades. We use the CMYK color spectrum. The colors used are the industry standard for sports.

Accuracy:
All orders can expect 98.5% accuracy. In rare cases, it might be necessary to make small changes to an order. This will happen without notification. Major necessary changes will only be done with your approval.

Fit:
Our current product line is slightly oversized for comfort and performance. Please reference the size chart for exact sizing.

Delivery:
Our production time is displayed in real-time at the bottom of the design page. The shipping time is dependent on the shipping method you use.

If you have any questions about our products or services please call at 866-343-3048