FREQUENTLY ASKED QUESTIONS
Make sure you are logged into your account. You can visit Your Locker Room by clicking the link in the global Utility Navigation at the top of the page or from the link in My Account. While designing an item in the product customizer, you can save it to your Locker Room at any time by clicking the “SAVE” button underneath the image of the garment you are designing.
If your order has not already gone into processing, we will be happy to revise it. Otherwise, you may need to place a new order for any additional items needed, or return any items that we were unable to stop from shipping.
Does Gear make changes to my logos or numbers if I’m off centered in any way?
Our design team reviews each order that is summited. If we see uploaded images that appear to be off, we will make the needed changes. In the case of a major change, we will let you know prior to making the change.
Every uploaded element is reviewed by our designers. 80% of designs that need to be revised are cleaned up by a Gear designer. If the design is beyond an “easy fix” we will refer back to the customer to discuss alternative solutions.
We can rush orders during the non-busy seasons. Please call 800-984-6223 for current information. Rush fees are applied to all rush orders.
We can not guarantee color preferences on your device’s screen settings. Subsequently, we can’t guarantee the colors will match your screen device. However, the colors we offer are considered the industry standard. The positioning of our graphics and design elements is constant. No matter the size what you see is what you get. (Effects patterns are never the same on every jersey. Our “Effects Patterns” are designed not to be constant.)
Please reference size charts for appropriate sizing. You can also contact one of our sales reps. for further assistance. Our current product line is slightly oversized for comfort and performance, unless otherwise noted.
We strive to get your order to you as quickly as possible. Orders are processed during our regular business hours Monday – Friday; 9am – 5pm. Any orders placed after business hours or during the weekend will begin processing the following business day, including rush orders (7 business days). We print and sew-to-order, which requires a certain amount of manufacturing time. If you need your order sooner than 7 business days, we advise customers to use our online chat feature or call during normal business hours.
All of our products are custom made for you and you only. Consequently, we can not accept returns/exchanges. However, f we find that a mistake was made on our end, we will gladly redo your order and take back the incorrect product.
We do offer discounts for bulk purchases. Please call us at 800-987-6223 and ask for a Gear representative.
Can I pay with a school purchase order?
You betcha! We happily accept school purchase orders.
We will be happy to send you a sample. However, our samples our random colors and prints. Samples are intended to assure customers of our products sublimation and construction quality.